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The Kinmel Arms Refund Policy

We aim for perfection and want you to be happy when you shop with us. So in the unlikely event that something goes wrong, here’s what we’ll do to put things right.

Damaged Items

All our parcels are carefully packed by hand at The Kinmel Arms, and we go to great lengths to ensure they arrive in pristine condition. But if your order is damaged in transit, we’ll collect it and replace it. Please see terms and conditions for details of how this works.

Delivery Charges and Other Services

If you are returning an item, whether it’s because of an error on our part, damage, or you’re simply not completely satisfied, we’ll refund all delivery charges incurred by you (both for the initial delivery and the cost of returning it.)

To Return an Item

To arrange collection, please contact us giving the reason for the return. Any damaged goods would be collected (usually by courier) at our expense and at your convenience. If you’re returning an order because you are not satisfied, please tell us why and send it back to us in its original packaging. For more detail please see general terms and condition.

Cancelling an Item

You have the right to cancel the order prior to despatch of receipt of goods. To cancel an item, or your whole order, please call us on 01745 832207.

Our Return Address is:

The Kinmel Arms
The Village
St George
Conwy
LL22 9BP

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